Accor and AXA launch partnership offering medical assistance in hotels

As Accor prepares for the rebound in travel, this medical service complements its overall global recovery plan

A worthy partnership provides innovative solutions. Credit: Getty images

WORLDWIDE - Accor and AXA have announced a partnership to provide medical support to guests across the 5,000 Accor hotels globally.

As of July 2020, this partnership will enable Accor guests to benefit from AXA Partners medical services, AXA's international entity specialised in assistance services, travel insurance and credit protection.

AXA offers recent advances in telemedicine through free access to medical teleconsultations. Guests will also get access to AXA's extensive medical networks with tens of thousands of vetted medical professionals. This will allow hotels to make the most relevant referrals.

The hotels' teams which are primarily located at the reception area, will have access, depending on the customer's request, either to AXA's medical network to direct them to the appropriate physician - certified and selected by AXA - for an appointment in person, or the teleconsultation service so that a doctor can provide the guest with a telephone consultation.

As Accor prepares for the post COVID-19 rebound, this medical service complements its overall global recovery plan and is included in the enhanced health and prevention protocols that Accor has put in place notably through its ALLSAFE Cleanliness label in anticipation of the progressive re-opening of its hotels across the different regions.

For AXA, this partnership is a unique occasion to strengthen its payer to partner strategy, which aims to provide innovative services to its customers, notably in health, one of its areas of growth in its Ambition 2020 plan.

"Welcoming, safeguarding and taking care of others is at the very heart of what we do and who we are as hoteliers. This distinctive partnership with AXA which we have been working on for several months makes even more sense in today's context.

"In an increasingly complex environment, our 300,000 team members on the ground will be able to assist our guests and ensure their safety during their stays, turning our hotels into shelters. This initiative combined with our ALLSAFE enhanced hygiene protocols, will said Mr Sebastien Bazin, chairman and CEO of Accor.

"AXA's ambition is to move from a payer to a partner with its customers, notably by providing them with innovative solutions in health. This is why AXA has become over the last year a world leader in telemedicine solutions.

"Partnering with Accor, a worldwide leader in hospitality, is a unique opportunity to enlarge people's access to our healthcare expertise and solutions. As we are facing an unprecedented health crisis with Covid-19, this ambition has never been more relevant, said Mr Thomas Buberl, CEO of AXA.