Singapore-based Pan Pacific Hotels Group has entered a collaboration with online feedback platform TrustYou for its restaurants.
The group which manages Pan Pacific Hotels and Resorts and PARKROYAL Hotels & Resorts is expanding the way it is collecting and managing feedback so that it can improve the dining experience at its restaurants.
Pan Pacific has been working with TrustYou for almost two years to collect and manage guest feedback for its hotels.
"We have seen significant improvements in our operations, scores and online reputation for our hotels since using TrustYou. With our signature culinary concepts, Hai Tien Lo Chinese restaurant and Keyaki Japanese restaurant and international all-day dining outlets, we offer a quality F&B experience that is equally important to the guest experience, so we decided that we need to give our restaurant reviews the same attention," said Golden Whitehead, vice-president, Food & Beverage, Pan Pacific Hotels Group.
TrustYou's platform is able to reply, analyse and manage reviews of restaurants. The Survey feature also allows the hotel group to collect reviews, increase the number of reviews and further improve the online reputation of restaurants.
"Reviews impact hospitality businesses and provide opportunities to owners and managers to influence the experience they offer to guests. With TrustYou Restaurants, Pan Pacific Hotels Group can deep dive into how their restaurants and staff are performing and rely on semantic analysis of ten different categories that show the success of their F&B offer," said Alex Tan, VP Sales & Operations, TrustYou.