AirBot helps event planners by providing 24/7 instant, accurate answers to common issues, offering AI-powered live chat, tutorials, and expert support for seamless event management. Photo Credit: Adobe Stock/Fallen Satan (Generated with AI)
Event management technology provider EventsAir, which offers services such as registration, attendee engagement, budgeting and accounting, has added an AI-powered support hub to its existing platform.
The enhanced hub features AirBot, an AI-driven assistant offering instant, accurate answers 24/7. Built on EventsAir’s comprehensive knowledge base, AirBot ensures users can quickly resolve common issues and find the guidance they need. For more complex questions, they can rely on EventsAir’s team of support professionals.
Some of the new features available include the ability to access instant answers anytime through AI-powered live chat, a centralised Help Centre packed with how-to guides, tutorials, and resources tailored to event planners and a service enabling event planners to connect directly with expert support professionals for live, 24/7, personalised assistance if needed.
Chris Ridd, CEO of EventsAir said: “EventsAir has always been committed to innovating in ways that make the lives of event planners easier. Integrating AI into our support ecosystem allows us to set a new standard for how customer support should be delivered. Our users deserve intelligent tools that empower them to work smarter, and this launch is another step toward that promise.”
The bot enables planners to troubleshoot challenges in real time, minimising disruptions and keeping events on track.
Renee Elliott, chief customer officer at EventsAir added: “This release is about making expert support effortless and accessible. Our team remains as committed as ever to providing hands-on, dedicated support, but now, we’re empowering customers with immediate solutions at their fingertips to help them succeed faster.”