At the recent Business Travel Show, Egencia announced the addition of three customer-centric features on its global business travel platform, designed to enhance customer experiences, business value and employee care.
Egencia's Hotel Conversations is an industry-first feature that enables two-way communication between business travellers and their hotel at the touch of a finger. Business travellers now have the flexibility to ask questions, confirm details and share updated travel plans at every step of their journey through the Egencia app. For instance, a business traveller can now easily request for a late check-in in real time when a flight is delayed or even specify pillow type to make their stay that much more comfortable. Hoteliers, on the other hand, can also contact their guests and offer additional services ahead of arrival.
"Egencia Hotel Conversations will revolutionise the way hoteliers and business travellers interact with each other from the moment a booking is made," says Michael Gulmann, chief product officer at Egencia. "We've seen conversations double over the last few months clearly indicating that this was a previously untapped value proposition in business travel."
Advancing travel programmes for both the business and the business traveller is Egencia Air and Hotel packages. By selecting a packaged air and hotel deal, companies benefit from a lower overall trip cost while business travellers unlock access to more top-rated hotels that may otherwise be out of policy. Once business travellers book their flight, they will see recommended special rate hotels available to book immediately or within 10 days.