Amex GBT unveils next-gen airline retailing advancements

First travel management company to connect to GDSs for online NDC content


SYDNEY - American Express Global Business Travel (GBT) announces that with the latest release of its proprietary online booking tool, Neo, it is the first travel management company (TMC) to connect to the global distribution systems (GDSs) for online NDC content.

Neo connects to Amadeus NDC-X and Sabre's Beyond NDC through GBT's Supply Management Platform (SMP). Work to integrate with Travelport is ongoing.

With this release, GBT has also introduced Routehappy product and amenity information into the Neo point of sale. Users can now see more information about what is included in an air fare. The initial phase includes product information about specific aircraft, such as Wi-Fi availability, food choices and seat pitches. The next phase will include ticket components, such as lounge access and baggage allowance.

By partnering with airlines, GDSs and Routehappy, GBT said it remains focused on collaborating to deliver robust, scalable solutions to customers. The shared objective is always to provide all airline content in a way that encourages innovation, comparison shopping and customer value.

Travel managers and travellers expect TMCs to provide a comprehensive set of airline options in one shopping experience, and to avoid having to seek non-GDS fares through costly third parties or direct airline booking channels.

John Bukowski, GBT's director of content distribution, said: "Connecting with the GDSs for NDC content and with Routehappy for product and amenity information demonstrates our commitment to continue providing a complete content offering that can be shopped and compared in a transparent environment.

"As a standard, NDC will only work if it can help us deliver on this promise at scale to provide real value to companies and business travellers. We are focussed on delivering an enhanced user experience while working with customers to ensure they continue to have control of their programs."

GBT is currently working with American Airlines, United, Delta, Air France-KLM, International Airlines Group, Qantas and many other airlines on joint airline retailing initiatives.

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