. Mandarin Oriental appoints Joanna Flint as first-ever CCO | Meetings & Conventions Asia

Mandarin Oriental appoints Joanna Flint as first-ever CCO

The former Google exec takes over from chief marketing officer, Jill Kluge, who will retire this September. 

Flint will oversee the development and execution of Mandarin Oriental Hotel Group’s commercial strategy and customer experience.
Flint will oversee the development and execution of Mandarin Oriental Hotel Group’s commercial strategy and customer experience. Photo Credit:Mandarin Oriental Hotel Group

Joanna Flint has joined Mandarin Oriental Hotel Group as chief commercial officer, taking over the responsibilities of chief marketing officer, Jill Kluge who will retire this September and continue with as brand advisor.

In this newly created role, Flint will oversee development and execution of the group’s commercial strategy while also helming Mandarin Oriental’s customer experience.

Prior to her new role, Flint spent 12 years at Google in general management and sales leadership roles, most recently as managing director — global partner business. She also held positions at Ogilvy Asia Pacific, and a decade leading global eCommerce, CRM and customer service transformation programmes for Singapore Airlines and British Airways.

Of her return to the travel industry, Flint said "it is a privilege to join Mandarin Oriental at such an important time; a brand I’ve always admired for service excellence and luxury. This opportunity is boundless, and I’m excited to return to the travel industry to work with our colleagues and partners around the world to shape the Group’s future for our customers".

James Riley, group chief executive, said, “We are delighted to welcome Joanna to Mandarin Oriental. Her global leadership skills, digital expertise and understanding of customer behaviour will strengthen our ability to innovate and enhance our position as a leader in the luxury market.

Meanwhile, Cindy Kong will be joining Mandarin Oriental, Singapore as hotel manager — and coming one full circle since her first role with the Group as guest services executive back in year 2000. She was later promoted to guest services manager, managing the SARS outbreak season and the hotel's reopening after refurbishment works.

Kong's most recent role was at The Landmark Mandarin Oriental, Hong Kong. Other positions at the Mandarin Oriental Hotel Group include the Kuala Lumpur and Macau properties.


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