Carlson Wagonlit Travel has appointed Michael Ryan as managing director for Australia and New Zealand.
Ryan, who will be based in Sydney and report to Kai Chan, CWT's president for Asia Pacific, will lead a team of nearly 280 people across six locations in Australia and New Zealand. He will be responsible for client satisfaction, client retention and new business.
"Michael's customer focus and his keen understanding of the Australian and New Zealand markets will help us deliver on our digital CWT 3.0 strategy, which will give business travelers the kind of experience they expect from their leisure travel," said Kai Chan. "While compliance and savings remain key, more and more companies here are beginning to focus on their travellers' overall experience - with the ultimate aim of boosting productivity."
Ryan has 20 years of business development and management experience across a range of industries, including financial services, telecommunications and sporting goods.
He joins CWT from American Express' Merchant Services division, where he was vice president, merchant & loyalty solutions, responsible for leading and growing the corporate and enterprise payments business in Asia Pacific. Prior to that, he held various roles at American Express, Optus, Adidas and Coca Cola Amatil.
Michael holds a Bachelor of Economics degree from Macquarie University. He enjoys travelling and experiencing new cultures, and is a health and fitness buff who loves cycling.