Etiqa, a Singapore-based online insurer, has launched the country's first free in-flight insurance service for travellers last week. It also introduced a flight delay add-on.
For S$4 (US$3), travellers will be insured for flight delays of three consecutive hours, which is more generous compared to the industry average of six to 12 hours.
Available for all Singapore outbound travellers, the in-flight insurance solution covers travellers for up to S$50,000 in personal accident (in-flight accidental death). Additionally, the flight-delay top-up allows travellers to claim up to S$300.
The new service adds to Etiqa's existing ePROTECT travel policy coverage, which currently also includes coverage for both in-flight and flight delays, applicable across all airlines and flights.
"According to a survey conducted by the Singapore Tourism Board, about 10% of consumers have never purchased travel insurance despite being aware of the importance of a policy," said Sue Chi Kong, chief executive officer of Etiqa Insurance Singapore.
"With our extended service offering of a free inflight insurance service, we hope to educate travellers on the value and importance of travel insurance coverage, encouraging them to consider protecting themselves - even when the cost is kept to a minimum, or absolutely free."
Last year, Etiqa processed more than 1,500 travel claims within one day following the launch of its straight-through claims processes in July 2017. From these, 17% were processed due to travel delays. A real-time flight monitoring system was also implemented to enable auto-flight delay claims for its customers.
From now till March 31, travellers can apply for the free in-flight plan and flight delay benefit via Etiqa's website and stand a chance to win a S$250 Changi gift card. Following their application, Etiqa will monitor their flight status, updating travellers of delays via SMS.
To enjoy full protection, travellers can simply purchase any of Etiqa's comprehensive ePROTECT travel plans.
Travellers can process claims through Etiqa's online portal, TiqConnect's eWallet as well as manage the purchase of new policies, renewals or encash claims.