A new and improved workforce

From left: Muhammad Vickneswaran, KLCC’s director of human resources; Victoria Horrox, head of sales, City & Guilds; Alan Pryor, general manager, KLCC; Aizat Hashim, head account manager, GO1.
From left: Muhammad Vickneswaran, KLCC’s director of human resources; Victoria Horrox, head of sales, City & Guilds; Alan Pryor, general manager, KLCC; Aizat Hashim, head account manager, GO1.

Kuala Lumpur Convention Centre (KLCC) recently signed a Memorandum of Understanding (MOU) with City & Guilds to launch its Competent F&B Specialist in Business Events Industry training initiative. The ceremony also saw 10 of KLCC's in-house trainers awarded their City & Guilds appointment letters, thus marking the commencement of their training sessions at the venue. 

City & Guilds is the United Kingdom's leading awarding organisation for work-based qualifications. It offers more than 500 qualifications through 8,500 colleges and training providers across 81 countries. As for KLCC, this allows its team members to enhance their skills, which will in turn boost their professional development in other parts of the Malaysian hospitality and business events industry. 

Alan Pryor, general manager at KLCC, said, "We are very excited to be unveiling these new partnerships, which builds on the success of our previous training initiatives. I would like to congratulate our human resources team on securing this collaboration. I look forward to seeing this truly benefit our team members."

Muhammad Vickneswaran, KLCC's director of human resources, echoed Pryor's enthusiasm, "We are honoured to be the first business events employer in Malaysia to partner with City & Guilds, who have been working with us to certify our tailor-made training modules. We have always had strong internal skills development and training programmes, but this tie up with City & Guilds takes it to the next level and will add a global recognition to our inhouse training programmes."

He continued, "We plan to roll this initiative out in two phases, with the first phase modules covering culinary, beverage, food safety, people management and banqueting skills, which are all extremely relevant to the business events industry and designed primarily for our internal team. It is envisaged that the second phase of training will be more venue-centric focused on modules such as event coordination, A/V and IT related competencies, meeting design and setup. This will be offered to industry players and stakeholders as part of our contribution to the overall development and enhancement of the Malaysian hospitality and business events industry."



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