By deploying Portier Phones as a single interaction point, Samujana staff now have significantly fewer surfaces to keep clean. Photo Credit: Samujana
KOH SAMUI - Samujana, a secluded luxury villa estate in Koh Samui, is working with Hong Kong’s Portier Technologies, to provide contactless service by utilising Portier Phones.
The management wanted to provide guests with a “so far but yet so close” experience – by staying in touch with their guests by call, chat and to be on hand to help with on-site service requests from a single point. This would ensure a strong connection between staff and guests, without the need for physical proximity.
By deploying Portier Phones as a single interaction point, Samujana staff now have significantly fewer surfaces to keep clean, by combining all printed materials, property information, staff engagement, destination-related information, telephony needs and more into a single place. This will empower the resort to remove physical inventory and consolidate such needs within one digital platform.
“(The) feedback is very good. Many commenting that it’s handy to have whilst they are outside of the villa and inside,” said the resort’s spokesperson, Ms Franscisca Soelaiman.
The resort is 10 minutes’ drive from Samui International Airport. The villas offer three to eight bedrooms.
As guests carry the Portier Phones off-property, staff will be able to explore the island “together” by recommending safe restaurants and attractions. They will also have access to COVID-19 related topics.
The phone will also be used to manage content that promotes best practices and to recommend safety measures to guests, educating them on how to best respond to any news.
Its new Health and Hygiene manager, Ms Chabapai Janprathum, will be responsible for regular routine deep cleaning that includes fully disinfecting all areas of the villa, all equipment, appliances, the outside areas and all back of house/employee areas. Bedrooms are to be sealed after cleaning 24 hours before check-in.
“She will also be keeping up to date with all knowledge regarding COVID-19 and best practices for cleaning products and procedures,” said Ms Soelaiman
The resort is 10 minutes’ drive from Samui International Airport. The villas offer three to eight bedrooms.