Alan Watts, president, APAC, Hilton: "One of the reasons we partnered with RB, maker Lysol and Dettol, was its global brand recognition and trust, including in Singapore."
WORLDWIDE - Hilton is working with RB and Mayo Clinic to launch an industry-defining standard of cleanliness and disinfection in its properties around the world. RB is the maker of Lysol and Dettol.
Mr Alan Watts, president, APAC, Hilton, said: "We recognise that consumers are becoming more conscious of cleaning and hygiene practices. They are relying more on trusted brands, experts, and technology to help them protect their families, both inside and outside the home.
"Our new global programme, Hilton CleanStay, will deliver an industry-defining standard of cleanliness and disinfection to provide assurance and peace of mind when our guests return to travel and stay with us.
"We're working closely with our regional leaders to deploy this programme in our more than 6,100 hotels in 119 countries and territories, and look forward to introducing this new brand standard to Singapore.
"One of the reasons we partnered with RB, maker Lysol and Dettol, was its global brand recognition and trust, including in Singapore. As part of our programme, we will also be able to leverage our new consulting agreement with the world-renowned Mayo Clinic.
"We are delighted to have access to their expertise, experience and research as we translate best practices in hospital hygiene standards into our hotels and guest rooms."
Hilton expects this partnership to bolster the industry's effort to step up disinfection measures and standards, in line with initiatives such as Singapore's SG Clean mark.
Hilton Singapore, for instance, has already earned the SG Clean mark, while its remaining two properties in Singapore - Conrad Centennial Singapore and Hilton Garden Inn Singapore Serangoon - are in the process of obtaining the certification.
Hilton CleanStay will be rolled out at Hilton properties worldwide, including in Asia, starting June 2020.
Guests are relying more on trusted brands, experts, and technology to help them protect their families, both inside and outside the home. Credit: Hilton
The initiative will create a focus on cleanliness that will be visible to guests throughout their entire stay - in their guest rooms, restaurants, fitness rooms and in other public spaces.
With the aid of Mayo Clinic medical and technical experts, Hilton is rewriting its cleaning protocols to translate the best practices in hospital hygiene standards to hotel guest rooms. Medical experts from the Mayo Clinic COVID-19 Response Team will also advise on new technologies and approaches, assist in training development, and create a rigorous quality assurance program.
Hotel brand standards under consideration include:
• Hilton CleanStay Room Seal: adding an extra measure of assurance by placing a room seal on doors to indicate to guests that their room has not been accessed since being thoroughly cleaned.
• 10 High-Touch, Deep Clean Areas: extra disinfection of the most frequently touched guests room areas - light switches, door handles, TV remotes, thermostats and more.
• De-clutter Paper Amenities: removing pen, paper and guest directory; supplement with digital or available upon request.
• Focus on Fitness Centres: improving guidelines for disinfecting the hotel gyms, possibly closing for cleaning multiple times daily and limiting the number of guests allowed in at one time.
• Clean and Clean Again: increasing the frequency of cleaning public areas.
• Guest-Accessible Disinfecting Wipes: providing stations at primary entrances and key high traffic areas, for instance, a station to allow guests to wipe the elevator button before pressing.
• Contactless Check-In: Hilton will double-down on its award-winning Digital Key technology for guests who desire to have a contactless arrival experience.
Guests can check-in, choose their room, access their room with a digital room key and check-out using their mobile devices through the Hilton Honors mobile app at participating hotels. Digital Key capabilities will be expanded to common doors and access points.
• Innovative Disinfection Technologies: Hilton is exploring the addition of new technologies, like electrostatic sprayers - which use an electrostatically charged disinfecting mist - and ultraviolet light to sanitise surfaces and objects. Throughout the new cleaning process, hotel staff will be provided with personal protective equipment and enhanced training.