Shangri-La Singapore’s Xavier Pougnard: back on familiar ground. Photo Credit: Shangri-La Singapore
Shangri-La Singapore has welcomed the return of Xavier Pougnard as
hotel manager. During his tenure with the flagship property from 2014 to
2019, Pougnard provided strategic leadership and led in the successful
renovation of the property's iconic Tower Wing and the launch of a
hotel-wide Family Experience and Wellness positioning. This initiative
repositioned the hotel as a leading family-friendly destination, and
introduced new tailored experiences and amenities for multi-generational
guests.
In his current role, he will oversee the daily operations of the
hotel including its eight restaurants and bars, the Shangri-La
Apartments, and Shangri-La Residences. He will head commercial growth,
service excellence, guest engagement, community partnerships and elevate
the hotel’s luxury family positioning. The 792-room hotel has three
distinctive wings set amidst 15 acres of tropical gardens, with 5,500
sqm of meeting space.
He said, “I am incredibly excited to return to this illustrious hotel
in Singapore. Around the globe, Shangri-La is known for our heartfelt
hospitality, our strong sense of care for our family, our guests, and
our promise to do good for the community. I am looking forward to being a
driving force behind the hotel’s legacy and our commitment in
continuing to innovate, raise the bar and redefine service excellence.”
“Xavier’s return signifies a homecoming and an exciting new chapter
for Shangri-La Singapore. He brings a fresh perspective shaped by his
diverse experiences and accomplishments. With his deep understanding of
the hotel’s values, culture and unique offerings, he is poised to build
upon past successes and steer the hotel to new and greater heights,”
said John Rice, GM, Shangri-La Singapore.
Pougnard’s last position at Apple Singapore as store leader saw him
leading the successful operations of flagship stores, managing a team of
500 employees across both locations, consistently achieving and
surpassing fiscal and customer satisfaction goals across various
channels. His career, spanning 23 years, has seen him working in
international five-star luxury hotels in cities across Asia, Egypt, and
the United States since 1996.