Accessible from mobile phones, ScootHub will serve as a one-stop shop for all passenger needs onboard flights.
Scoot will soon be launching a new inflight portal, ScootHub, to serve as a one-stop shop for all customers' needs inflight.
Launching in phases commencing December 2020, Scoot customers will be
able to order food and beverages, shop for duty-free items from
KrisShop, play games or browse inspirational travel content from their
own mobile devices.
Scoot's transition to the digital inflight portal parallels a similar
move by parent company Singapore Airlines to reduce surface contact and
physical interactions between customers and crew. This reduced
interaction also allows the budget carrier to resume some inflight
services, such as buy-on-board food, which had been temporarily
suspended.
From April 2021, customers will be able to book ground activities and
attractions while inflight. They can also sync their Krisflyer
membership to earn or redeem miles when they purchase items via KrisShop
or activities and attractions via Pelago, the SIA Group’s new platform
for destination inspiration and content.
Additional features, such as real-time flight progress, are expected to be deployed in subsequent phases.
The portal can be accessed by scanning a QR code on the seatback or
connecting to the “ScootHub” network on passengers' mobile devices.
Campbell Wilson, Scoot’s CEO said, “ScootHub enables us to resume
valued services in a safe, low-touch manner, improving customers’
experiences and — through reduction in paper-based collaterals —
improving our environmental sustainability too.
“Our investment in this portal is part of Scoot’s comprehensive
digitalisation programme, both internal and external, which also
includes health-focused initiatives such as touchless check-in kiosks
and bag-drop facilities, enhanced online and mobile check-in
capabilities, and real-time information on travel requirements.”
Source: Travel Weekly Asia