Changi T2's back in full action

Terminal 2’s departure hall reopens with refreshed offerings and enhanced passenger experience.

Singapore Airlines passengers were the first to experience the revamped terminal’s offerings upon the opening of its southern wing.
Singapore Airlines passengers were the first to experience the revamped terminal’s offerings upon the opening of its southern wing.

The southern wing of Changi Airport’s newly revamped Terminal 2 (T2) departure hall officially opened on 11 October, following the resumption of arrival operations at the terminal in May this year.

A total of 17 Singapore Airlines (SIA) flights bound for Malaysia and Thailand were the first to depart from Terminal 2 when its southern wing reopened. This was followed by the rest of SIA’s Southeast Asian destinations from 13 October 2022.

From 18 October 2022, Air India and Air India Express will also move to T2 to start operations. Other airlines using T2 will be announced subsequently.

Spanking new and ready to fly

The revamped design for T2 features natural materials such as giant green columns displaying a unique plant palette, landscaped greenery adorning the check-in rows, and the Sunflower Garden in the transit area.

Passenger experience has also been taken up a notch. The check-in rows are spaced wider apart and slanted towards departure immigration to enhance the intuitiveness of wayfinding. New seating areas with comfortable lounge seats are also added in the departure hall.

Passengers who prefer the faster option of self-service can head to the automated check-in kiosks before dropping off their luggage at the baggage drop-off counters. Thereafter, they can proceed to clear immigration via the automated immigration clearance gates.

There are also more travel retail offerings and food choices in the revamped terminal. Today, there are 25 outlets currently open, such as Lotte Duty Free Wines and Spirits, Cosmetics and Perfume by Shilla and Straits Food Village.

New stores will open progressively, while familiar shops and services, such as Starbucks and SingPost, have returned to their original store locations. For those looking for even more shopping and dining options, they can simply hop onto the Skytrain to the Terminal 3 transit area, which is less than three minutes ride away.

T2’s transit hotel and pay-per-use lounge are open to departing and transit passengers, while eligible customers may use SIA’s SilverKris Lounge at T2.

Behind the scenes, various airport systems, such as air-conditioning chillers and baggage handling system have also been upgraded, to improve the terminal’s energy efficiency and productivity.

Source: Travel Weekly Asia