Star Alliance cuts down on queues at Narita


Star Alliance has successfully completed the roll-out of a new check-in concept at Narita Airport. Located in the south wing of Terminal 1, the check-in desks are now allocated by airline rather than class of travel as was previously the case at Narita.

"Our initiative in Narita is part of our global strategy of reducing operational complexities and striving for standardisation with the aim of providing customers with a better travel experience," said Mark Schwab, CEO of Star Alliance. "Initial statistics show that the majority of travellers are already making use of the new self-service option."

The new 116 self-service kiosks feature check-in machines which not only issue boarding passes but print baggage tags as well, significantly cutting down waiting times.


The new kiosks allow customers to check-in for any of the 17 member carriers - Air Canada, Air China, Air New Zealand, ANA, Austrian, Asiana Airlines, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, SWISS, Turkish Airlines, THAI and United - flying from Terminal 1. At present three member airlines offer bag tag printing with the remaining 14 scheduled to do so by mid-July. 

Full service check-in desks for First, Business and Star Alliance Gold customers as well as for Economy Class passengers requiring additional support are still available.

In addition to Narita, Star Alliance has made changes to the check-in concept at São Paulo Guarulhos and Los Angeles Tom Bradley International Terminal.

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