FCM global managing director, Marcus Eklund says Shep software allows FCM to enhance its best-in-class seamless traveller experience at each touchpoint of the journey. Photo Credit: FCM
Flight Centre Travel Group, the parent company of FCM and Corporate
Traveler, has fully acquired Shep, the Texas-based software company in
which it made a minority investment in January 2020.
Founded in 2016, Shep provides browser-extension based communications
and, among other uses, can help corporates capture travel bookings made
through non-preferred partners and platforms as well as better
understand travellers' booking behaviour and preferences.
FCM said the acquisition comes at a 'pivotal time' as it prepares for
the global rollout of its new omnichannel travel management platform.
“We strive to offer a best-in-class traveller experience at every
touchpoint of the customer journey,” said FCM global managing director,
Marcus Eklund. “The Shep software has allowed us to extend that
experience on third-party websites, further building on the flexibility
we offer customers [and] that we’ve become known for.”
He continued: “Our continued focus in game-changing technology
provides our corporate clients with superior tools and services to help
them stay ahead of the rapidly evolving corporate travel landscape. This
will allow us to emerge from the pandemic in an incredibly powerful
way.”
Source: Business Travel News