Flight Centre Travel Group builds on tech capability

Flight Centre Travel Group fully acquires Shep, which was a minority investment made in January 2020.

FCM global managing director, Marcus Eklund says Shep software allows FCM to enhance its best-in-class seamless traveller experience at each touchpoint of the journey.
FCM global managing director, Marcus Eklund says Shep software allows FCM to enhance its best-in-class seamless traveller experience at each touchpoint of the journey. Photo Credit:FCM

Flight Centre Travel Group, the parent company of FCM and Corporate Traveler, has fully acquired Shep, the Texas-based software company in which it made a minority investment in January 2020.

Founded in 2016, Shep provides browser-extension based communications and, among other uses, can help corporates capture travel bookings made through non-preferred partners and platforms as well as better understand travellers' booking behaviour and preferences.

FCM said the acquisition comes at a 'pivotal time' as it prepares for the global rollout of its new omnichannel travel management platform.

“We strive to offer a best-in-class traveller experience at every touchpoint of the customer journey,” said FCM global managing director, Marcus Eklund. “The Shep software has allowed us to extend that experience on third-party websites, further building on the flexibility we offer customers [and] that we’ve become known for.”

He continued: “Our continued focus in game-changing technology provides our corporate clients with superior tools and services to help them stay ahead of the rapidly evolving corporate travel landscape. This will allow us to emerge from the pandemic in an incredibly powerful way.”

Source: Business Travel News



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