CWT Meetings & Events has launched two new solutions to help event organisers create a better attendee experience.
The first is an online website collaboration tool that facilitates
easy and efficient collaboration between planners and clients for
designing event websites. With this new tool, clients can easily look at
a web page, mark up changes and share them with the CWT M&E team
with just a click of a button.
This improves communication, makes change requests and task statuses
more easily understood, and frees up time for the team to be more
creative and consultative. During a pilot roll-out, the tool helped cut
down the time to build event websites by as much as 20-30%.
The second solution offered by CWT M&E is live chat support for
event attendees. This can be integrated into the event website,
providing attendees with another channel to get assistance with their
travel arrangements, registration, and other requests, as well as
technical support for virtual and hybrid events. By providing real-time
assistance, the attendees can have a better experience before, during,
and after the event.
With the introduction of these two new solutions, event organisers
can now create better, fit-for-purpose websites more quickly and provide
attendees with the support they need in real-time.
“A great attendee experience starts well before the event itself,"
says Rachel Lunderborg, senior director, global process &
technology, CWT Meetings & Events. "Our new website collaboration
tool enables event organisers to create better, fit-for-purpose websites
"Meanwhile, with chat support, attendees are able to get assistance
in real-time, when they need it. Both these solutions will help
organisers significantly elevate the attendee experience pre-, during,
Both the website collaboration tool and chat support are included in
CWT M&E’s standard event planning and management service and are
available to customers worldwide at no additional cost.