There's still a duty of care gap in the new world of bleisure

Duty of care policies should take into account new ways of working and growth in bleisure travel: BCD Travel survey.

Travellers are less likely to feel unsafe at a restaurant (6%) or in a hotel room (6%), according to a recent BCD Travel survey.
Travellers are less likely to feel unsafe at a restaurant (6%) or in a hotel room (6%), according to a recent BCD Travel survey. Photo Credit: Adobe Stock/Natee Meepian

Business travellers are benefiting from safety and security as a priority, but this is not the case when it comes to those working remotely or combining business with leisure.

These findings are from a recent BCD Travel survey, which aimed to examine travel risk management and the traveller experience, as well as a variety of measures that may improve the health, safety and security of business travellers on the road.

More than three-quarters of business travellers say their employer treats traveller health, safety and security as a priority, but only 36% of travellers say their employer unconditionally takes care of their safety and security when working remotely.

According to the survey respondents, companies are doing reasonably well supporting traditional travel risk management, but there’s a lack of support for newer workforce behaviours, specifically remote work and bleisure travel. Some 64% of travellers don’t know if they are covered by their organisation’s travel security and medical support if they extend their business trip for leisure purposes.

“This survey shows the growing need for a mindset shift from travel risk management to people risk management,” said Mike Janssen, global chief operating officer and chief commercial officer for BCD Travel. “Today’s duty of care policies have to address the realities of hybrid or work-from-anywhere workforces as well as the changing values around traveller wellbeing.”

The survey also revealed that when travellers do feel unsafe, it is most often when walking in the streets (44%), driving in an unfamiliar location (43%), or using public transportation (40%). Travellers are less likely to feel unsafe at a restaurant (6%) or in a hotel room (6%).

The main actions travellers take to support their own safety include separating their hotel room key from its envelope (50%), taking a taxi or ride-hailing service instead of public transportation (46%) and checking the fire escape route at their hotel (40%).



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