China’s business travel market pursues rapid digitalisation

Trip.Biz’s latest Corporate Travel Management Market White Paper analyses China’s business travel trends.

Flying off to a good start: Chinese business travellers want flights with low-carbon certifications.
Flying off to a good start: Chinese business travellers want flights with low-carbon certifications.

China’s business travel market is vigorously pursuing digital transformation. Trip.Biz’s latest Corporate Travel Management Market White Paper, which analyses China’s business travel market and trends reveals that nearly 60% of companies have begun digitalising their business travel processes.

State-owned enterprises, Sino-foreign joint ventures, and wholly foreign-owned enterprises have a higher tendency to manage business travel digitally. Additionally, digital business travel management is more prevalent in large and medium-sized enterprises.

"This year's strong demand for business travel and the pursuit of efficient management will be a major focus for companies, making the digital transformation of business travel management more urgent than before," said Steven Zhang, CEO of Trip.Biz, the corporate travel arm of

Companies in China are optimistic about the resumption of corporate travel as border policies relax, and flight capacity gradually resumes. The survey claims that 84.5% of companies expect an increase in domestic business travel budget for 2023, while 74.5% expect an increase in international business travel budget.

Business travellers are increasingly eager for a comfortable, safe, and efficient travel experience. Trip.Biz survey data suggests greater demand for fast-track security lanes, flexible change & cancellation policies, and quality hotel service.

Employees are embracing bleisure travel, with over 90% of business travellers in Trip.Biz survey stating they may visit local tourist attractions or historical sites at their own expense during a business trip. 38.4% of business travellers expect to have more leisure time in the local area. Business travellers believe that developed cities or scenic destinations offer the most when undertaking business travel.

The white paper reveal that companies have gradually begun exploring low-carbon business travel options. About 85% of business travellers prefer flights and hotels with low-carbon certifications. Those responsible for business travel believe that having an online management system benefits sustainable and low-carbon development.

Trip.Biz has provided services to over 14,000 large-scale corporations, including over 300 Fortune Global 500 companies for over 17 years. Trip.Biz counts over 820,000 small to medium sized enterprises among its clients that have a combined total of over 38 million employees.