Hotels with large rooms counts are seeing the merits of incorporating 'smart' room management systems in order to improve guest experience, run smoother operations and reduce energy consumption.
Singapore's Swissôtel The Stamford, which has 1,261 rooms and stands among one of South-east Asia's tallest, has adopted a hotel room management system that will enable guests to access lighting and temperature controls or make room service requests such as laundry and housekeeping through a single control panel.
Interact Hospitality, a hotel management system launched by Signify, will enable guests a hands-free experience when stepping into a room, which are fitted with motion sensors that control when the lights come on or off upon a guest's entry or departure from a room.
The room management system also displays information on room status so that staff do not reach out to guests unnecessarily. If a room is set to 'Do Not Disturb,' the laundry delivery is automatically paused to respect guest wishes and save staff unnecessary trips and time.
A key benefit from such a system is the potential energy savings that come from eliminating energy consumption from heating, ventilation and air conditioning (HVAC) when hotel rooms are unoccupied.
The system also enables hotel staff to monitor the property's various functions - lighting, sensors, heating, ventilation and air conditioning - on a single dashboard.
With its open Application Program Interface (API), this enables the system to be connected to other hotel systems that will be able to pull real-time information from housekeeping to engineering systems.
Katya Herting, hotel manager of Swissôtel The Stamford, said that the new system has helped to "eliminate unnecessary work while enabling them to service guest requests in record time."
The system will be fully installed across the hotel's 1,261 rooms when renovations are completed by the end of 2018.
Interact Hospitality is a B2B solution launched by Signify (formerly Philips Lighting), a lighting products, systems and services company.