While in-person events are gathering pace once again, industry
experts debated why the need for digitisation is still key at a recent
webinar entitled Events: Digital Marketing’s Next Frontier, which
featured Conrad Mills, principal analyst at Forrester; McNeel Keenan,
vice president of product development at Cvent; and Patrick Smith, SVP
and chief marketing officer, Cvent.
Clients want to incorporate more digital interactions into their in-person events.
Forrester’s Mills said that having hosted virtual events over the last
two years, event organisers are now able to capture more rich data and
insight than ever before. This can be used to enhance the attendee
“A really simple example is something like a chatbot - by deploying
it across these three event stages: pre, during and post, you can both
improve the attendee experience and deliver valuable insight,” he says.
“So from an attendee perspective, pre-event, you're able to provide
immediate 24-by-7 support to your audience, you're able to personalise
how they engage on a landing page and also reduce friction when they’re
registering for the event.”
Use virtual tech to engage with attendees at every phase of the event lifecycle.
Every action can be digital. Instead of sending a 'Know before you go'
email or a reminder to build your event schedule, contact delegates via a
live stream instead, the panel suggested. This could take the form of
‘30 minutes on everything you need to know', 'here are the key ways you
can connect with other attendees' or 'If you're a first time attendee,
here are three top tips’.
Make your call to action as simple as possible.
Sometimes the best CTA after an event is simply signing up for the next
one. "We've enabled this inside our attendee hub, we allow our customers
to promote their future events,” said Cvent’s Keena. “You might want to
attend that session because three of your connections are attending.
The point is, these connections aren't things that are built in a single
event and then dropped and started again at a new event. Instead, we
remember the connections and they last across your entire event