BALI – Katya Herting has been appointed as general manager
for Raffles Bali. She joins the hotel after her most recent stint as
hotel manager for Swissôtel The Stamford and Fairmont Singapore.
A successful internal transfer, the German native has
taken multiple roles in her time with Accor globally, including
executive housekeeper at Swissôtel Quito in Equador, director of
housekeeping at Swissôtel The Stamford, Director of Operations in
Swissôtel Lima, Peru prior to her Singapore posting.
With over 20 years of hospitality experience since
beginning her career with Hotel Vier Jahreszeiten, Germany – now a
Fairmont Hotel – she is also the brainchild behind multiple sales and
digital initiatives which elevated the brand to new levels.
In her three years as executive assistant manager, Rooms
for Swissôtel The Stamford and Fairmont Singapore, she introduced the
TSA upsell tool, which led to both hotels exceeding the original goals
of S$1 million each: S$1.2 and S$1.1 million respectively. Her
e-housekeeping initiative also helped bring down labour cost by 14%.
Other contributions include the digital newspaper which
brought over $100,000 in savings per year, and digitalising the entire
check-in-and-out journey for the 1,200-key Swissôtel The Stamford.
Moving to Bali in April 2019 to steward the pre-opening of
Accor’s Raffles property, she will be responsible for reaching the
brand’s business objectives and factors such as ensuring guest
satisfaction, colleague engagement, brand consistency, gross operating
profit and revenue per available villa. Establishing brand philosophy
and implementing hospitality concepts in line with the Raffles brand and
current market trends will also be under her jurisdiction.
One of Accor's most iconic luxury brands, Raffles Bali
soft-opened over the weekend on 4 July, with a distinct focus on
wellness travel to woo crowds seeking to rebalance body, mind and soul
amid the global lockdowns.