Raffles City Convention has introduced a new mobile application that is designed to enhance meeting experiences through increased engagement with hotel staff and improved efficiency during events.
Leading up to the event day, meeting planners will be provided with a download link for the application, which is compatible with both Apple and Android devices.
With this application, planners can utilise the live chat function to communicate in real-time with banquet operations throughout the duration of the event. A list of frequently asked requests such as air-conditioning temperature adjustment and the addition of extra tables or chairs has also been built in to the application, providing added convenience.
On the back end, all requests are being tracked, allowing the operations team to attend to issues in a timeline fashion. A report can also be generated to assess productivity.
The 70,000-sq ft venue offers a range of 26 meeting rooms. Its biggest ballroom - the pillar-free Fairmont Ballroom - can accommodate up to 3,200 guests.