The Ascott Limited has rolled out a suite of telehealth, telecounselling and travel security advisory services for guests staying across its 200 properties in 86 cities and 27 countries.
Through the global partnership with International SOS, Ascott guests can dial to the front desk for a direct link to the 27 assistance centres 24/7 under the global health and security services company.
These assistance centres operate in 99 languages and dialects, where health experts will deliver medical advice, or redirect Ascott guests for virtual or in-person consultation with their global network of more than 90,000 accredited medical service providers, including clinics and hospitals.
Apart from responding to queries on non-life-threatening ailments, acute and chronic illnesses, Ascott guests can also receive advice from counsellors on mental and emotional health issues, including depression, anxiety, relationship management, trauma, anger and grief.
Part of the service from International SOS also includes travel security advisory and assistance, including security matters such as choice of safe ground transportation, as well as verification and updates on in-country incidents, such as street protests, natural disasters, travel restrictions and security threats. Additional travel security solutions can also be arranged for Ascott guests.
This is on top of Ascott's hygiene and cleanliness practices, as well as contactless services, facial recognition technologies and autonomous robotics to improve the guest experience.
"These value-added services...are particularly crucial amid the global Covid-19 pandemic. With the need for social distancing and uncertainties from travel restrictions, our guests are able to have immediate access to these services from the comfort of their apartment," said Kevin Goh, CapitaLand’s CEO for lodging and Ascott’s CEO.
"It shows the greater value Ascott can deliver to our property owners and the assurance we give our corporate clients who want to know that their employees are well taken care of when they stay with Ascott."
Source: Travel Weekly Asia