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Just the ticket: Singapore makes inbound travel easier

Changi Airport launches Safe Travel Concierge, while IATA Travel Pass also accepted for pre-departure test results. 

Inbound travellers can tap on a range of resources including Changi Airport Group's Safe Travel Concierge, FCM Travel Solutions Asia's digital health wallet, and the IATA Travel Pass.
Inbound travellers can tap on a range of resources including Changi Airport Group's Safe Travel Concierge, FCM Travel Solutions Asia's digital health wallet, and the IATA Travel Pass. Photo Credit:Changi Airport Group

Singapore wants to ease the anxiety of air travel, with the launch of an online Safe Travel Concierge (STC) by Changi Airport Group. The STC roll-out follows a successful trial during the Lion City's first hybrid trade show, TravelRevive, back in November.

For inbound global business visitors, this means being able to plan air travel into Singapore including booking an on-arrival Covid-19 Polymerase Chain Reaction (PCR) test, while also crosschecking all other pre-travel requirements for a safe and smooth entry into Singapore.

“As we prepare for the reopening of international borders, Changi Airport continues to innovate and leverage technology to ensure a safe and pleasant traveller experience for our passengers," said Jayson Goh, Changi Airport Group’s managing director for airport operations management.

"We are glad to launch [this] for all passengers and encourage them to use it for a smoother experience at Changi Airport."

The steps are simple.

After registering for an STC account, passengers can immediately add their upcoming trips.
After registering for an STC account, passengers can immediately add their upcoming trips.


After pre-booking the on-arrival Covid test, depending on individual profiles and trip details, users will be shown a customised list of pre-travel requirements to complete before flying to Singapore.
After pre-booking the on-arrival Covid test, depending on individual profiles and trip details, users will be shown a customised list of pre-travel requirements to complete before flying to Singapore.


Passengers can also access services such as the Immigration and Checkpoints Authority’s electronic Arrival Card and Health Declaration form. The latest Covid-19 updates can also be found in the portal.
Passengers can also access services such as the Immigration and Checkpoints Authority’s electronic Arrival Card and Health Declaration form. The latest Covid-19 updates can also be found in the portal.

Changi Airport's STC is the latest in a string of digital health passports that have been launched in recent months — including FCM Travel Solutions Asia's digital health wallet, specifically targeting travellers in and out of Singapore; and the International Air Transport Association (IATA) Travel Pass.

In fact, from 1 May onwards, the IATA Travel Pass will also be accepted at Changi Airport, allowing travellers to store pre-flight Covid-19 test results, and present the digital pass at Singapore's immigration checkpoint.

IATA director-general, Willie Walsh, said: "Ongoing trials put us on track for IATA Travel Pass to be a critical tool for the industry’s restart by delivering verified travel health credentials to governments. And travellers can have complete confidence that their personal data is secure and under their own control."

"The success of our joint efforts will make IATA’s partnership with the government of Singapore a model for others to follow,” Walsh added.

With digital health certificates looking to become the new necessity in air travel, the Civil Aviation Authority of Singapore (CAAS) has also indicated plans to explore "other solutions that can provide similarly secure and verifiable means of sharing health certificates for safe international travel,” said Kevin Shum, CAAS director-general.

More than 20 airlines have announced trials of the IATA Travel Pass. Travellers to Singapore intending to use the pass are advised to check with the airline they are travelling with for eligibility to use the IATA Travel Pass.


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