Hamish Keith, co-founder and CEO of EXO Travel, a Bangkok-based DMC established since 1993. Photo Credit: EXO Travel
Since its inception in 1993, Bangkok-based EXO Travel has evolved
into a 700-strong team, specialising in authentic and sustainable
experiences. With dedicated event teams focused on MICE, the DMC is
known for delivering flawless and uniquely memorable events.
To date, EXO Travel has managed events of all sizes, from large-scale
corporate gatherings of over 1,000 participants to intimate private
incentives. Its client list includes names like BMW, Airbus, Unilever,
and Microsoft, among others.
The B Corp-certified company also has heavily invested in technology
to enhance client convenience and efficiency through its digital
platform and booking tools.
M&C Asia speaks to Hamish Keith, co-founder and CEO of EXO Travel for more insights:
M&C Asia: What standout features set EXO Travel apart from others in the industry?
Keith: EXO has always stood for creativity and
service excellence. Our consistent delivery of innovative travel
experiences as well as rock-solid operations keep us at the forefront of
our industry, both in the leisure and MICE sectors. However, what
really distinguishes EXO Travel is our very clear focus on our purpose,
which is to expand horizons and create a lasting positive impact through
travel. As a purpose-driven company we have built a passionate and
dedicated team, motivated to make a meaningful difference and showcase
the best their countries have to offer. In my view, it's our people and
culture that makes EXO outstanding and I am very proud to be a part of
that.
EXO Travel’s team of experts handpick unique venues for events.M&C Asia: How are DMCs today different from before, and
how is EXO Travel innovating to meet the evolving needs of MICE clients?
Keith: There is no doubt the industry has evolved
and the world is far more connected than it was 30 years ago when we
started. Back then, reputation and reliability were paramount. While
these qualities remain fundamental, other factors such as speed of
response, variety of services, flexibility, and, of course, pricing have
become critical to converting leads into bookings. To meet these
ever-evolving demands, a robust and agile technology platform is
essential so that staff and clients can access and transfer information
quickly, sometimes instantly. At EXO, we are investing heavily in
technology, providing clients with a digital platform and booking tools
that make the work of our MICE clients easier, faster, and more
informed.
From rickshaw rides in Japan to other tailored experiences, EXO Travel goes above and beyond to cater to clients.M&C Asia: What are the most rewarding aspects of your
work, and what motivates you to stay in the DMC industry for so many
years?
Keith: By far the most rewarding aspect of my work
is building teams, developing people, and helping them find their
purpose so they can grow, thrive, and succeed. As the CEO of Asia's
leading DMC, I feel very lucky, and more than a bit responsible, to be
in a position where I can help shape the future of our industry and
drive it in a positive direction. I truly believe in the power of travel
to have a positive transformative impact, not only on the traveller but
also on the communities we work with, opening people's eyes to see the
world differently. I love travel for that reason and still love to
travel and explore this world, a passion I hope to continue for many
more years.
This article first appeared in the April-June 2024 issue of M&C Asia as part of “The DMC Power List” feature. Click here to read more from this issue.